Our Treating Customers Fairly (TCF) module helps staff to understand the Financial Conduct Authority's six consumer outcomes as they relate to General Insurance.
What does the module cover?
- What the FCA's six consumer outcomes are.
- Explanation of each of the six Consumer Outcomes
- How achieving the outcomes ensures the fair treatment of customers
- Why TCF should be embedded in every aspect of the business
- Understanding the principles of TCF should be applied in order to achieve the FCA's desired outcomes.
- Effective & affordable
- Clear, concise content
- Quick & easy learning
- Provides proof of learning
- Encourages good practice
- Easy to schedule
From just £10 per user
Have questions? Get in touch...